Home / Contact
Contact & quotationTell us what the platform has to achieve.
Complete the brief below and you will receive a written proposal with fixed pricing, deliverables, a delivery timeline and a recommended technical approach — typically within two working days.
Direct contact
One address for everything — new enquiries and existing client support both reach a senior engineer directly, not a sales desk.
- New business & client support
- contact@skyloomweb.com
- Working hours
- Monday – Friday · 09:00–18:00 UTC
- Coverage
- Remote-first · North America, Europe & Asia-Pacific
- Response time
- New enquiries answered within 2 business days
- Support SLA
- 4 hours (Priority Care) · Next business day (Essential Care)
What happens next
- Within 2 business days — a senior engineer reviews your brief and replies with clarifying questions.
- Day 3–5 — a 45-minute call to confirm objectives, constraints and priorities.
- Day 5–8 — your written proposal: scope, deliverables, milestones, fixed price.
- On acceptance — kick-off scheduled, usually within two weeks.
Frequently asked questions
Do I need to know exactly what I want before contacting you?
No. Roughly half of our enquiries begin with a business problem rather than a specification. Describe the outcome you need and we will propose the scope — including telling you if a smaller piece of work would serve you better.
Why do you ask for an indicative budget?
Because it lets us recommend something honest. The same objective can be met with a $1,500 build or a $20,000 platform, and knowing your range means our first proposal is realistic rather than a guess that wastes a fortnight.
Do you work with clients in other countries and time zones?
Yes. We are remote-first and currently work with clients across North America, Europe and Asia-Pacific. Meetings are scheduled to overlap with your working hours, and all project communication is documented in writing.
Can you rescue a project that has gone wrong?
Often, yes. We start with an independent audit of the code, hosting, security and outstanding scope, then give you a written recommendation with costs for each realistic option — continue, remediate, or rebuild.
Is there a charge for the proposal or the first consultation?
No. Scoping conversations and written proposals are free and carry no obligation. Paid consultation only applies when you want a deep technical session or an independent audit as a deliverable in its own right.
How do you handle confidential information?
Everything you share is treated as confidential by default, and we are happy to sign your NDA before any detail is exchanged. Access to client systems is limited to the engineers on your project and revoked at handover.
Every strong platform starts with one honest conversation.
Whether you need a full rebuild, a single integration or a second opinion on someone else’s proposal, we will give you a straight answer and a firm number.